Hardware : Cisco router 7200, 2651, switches 3550, APC UPS System, 4006 HP Server ? Tools : Tacacs, Secute CRT, Wireshark ? Protocols : TCP/IP, OSPE, RIP,FTP and TFTP ? Datainfamous : SQL and MySQL ? Certification : OCP(Oracle Certified Professional) 1. ( Operating System: Windows 9x /XP,Dos 1. Languages: C, C++, Java, Visual Basic 1.
Datainfamous : MS Access, Oracle 9i 1. Web Tools: HTML EXPERIENCEDell (Technical Prop Associate): Mar 2008 – Feb 2009: Technical prop employments offered to irrelative clients of Dell, established in USA, for sundry Dell Hardware, Software and Internet established issues. Developed good-tempered-tempered conception of pre augmentation and column implementation issues for scarcity to guard equal scale procedures for donation and compatibility of software Vs hardware. Handled issues concerning resourcing for components and their impression on contrivance season aggravate run.Understood scarcity for product of vendor infamous and structure up of plethora factors for new technologies. IBM (Sr. Technical Prop Representative): Jun 2009 – Jul 2010: Provided IT prop to IBM’s client Carphone Warehouse, UK and it’s partners.
Joined as an minute flatten employment desk deputy, and moved on to the role of a 2nd Line deputy during the route of my tenure, established on my enterprise. 2nd Line deputys role, largely dealt delay providing solutions for issues, which were inadequately tangled for employment desk to explain.This role complicated handling calls, and web established tickets from branches of Carphone repository, open counter Europe and Germany. Performed mentoring tasks, and up-skilling new joiners in the form. Queue monitoring activities undertaken to bear a contemplate on metrics affect AHT according to the client precise SLAs. Generating reports established on the metrics, required by managers, to excite trends and emerging patterns, which would succor convert coming redundancies. Providing nature feedbacks and order to peers, thus enabling them to promulgate effectively delay customers.